For Payees
1. How do I know when my payment has been sent?
2. I know my payment has been sent, how do I know when it will arrive?
3. What happens if I do not get my payment in a timely manner?
4. Who can I contact if there is a problem with my payment?
5. What bank does WMC use and where is it located?
6. I just received an ePassporte payment from Webmaster Checks but I don’t know what Company/Program it is from.





1. Q- What are your rates?
A-Webmaster Checks is proud to share our competitive rates with you. Click here for our range of pricing which is based on volume of transactions. Since our prices are different for each client, please request a quote here to get the competitive rate for your business.

2. Q- How does your process work if I send funds to WMC to make payments from WMC bank accounts?
A –Each client is set up with a dedicated account that is set up with fraud protection. This account would be used to cut checks as well as fund wires, ACH payments, or ePassporte.

Since you have a dedicated account you have options to
1. Use the Timetable [PDF] and payments will be sent when funds are received
2. Carry a balance in your account

As the client, you would compile your payment file, upload the payment file to our secure server, Webmaster Checks would provide a “load total” on the file, and the system would notify you of the load total availability on the server. Once you retrieve the load total you can send Webmaster Checks funds via wire, ACH, PayPal, or ePassporte. If you are carrying a balance, the payments would be sent out immediately.

When clients choose to make payments from WMC bank accounts, the client will receive monthly statements. Client statements are sent out on the 16 th of each month, or the first business day thereafter. WMC is also able to handle all check re-issues, stop payments, or bank errors in a timely manner. We are also able to provide the client with an excellent fraud protection program that is tracked daily by a WMC employee ensuring the safety of all client funds.

3. Q- How does your process work if I want WMC to make payments from my company’s bank account?
A – The first order of business when WMC uses a client’s bank account is to gather all needed account information. The preferred method of gathering this information is for the client to send a VOIDED check to WMC. However, the client may contact their account representative to exchange the needed information.

Once account information has been exchanged you would compile your payment file, upload the payment file to our secure server, Webmaster Checks would provide a “load total” on the file, and the system would notify you of the load total availability on the server. Once you retrieve the load total you will need to send Webmaster Checks the fees that were calculated for your payments.

Clients that choose to make payments from their own business account will receive a summary of when payments were issued, the payment number or reference, the payee, and the amount.

4. Q- What does “load total” stand for?
A – A-The load total is the sum of all payment options and all WMC fees. The load total can be sent by wire, ACH(direct payment), Check, PayPal, ePassporte.

5. Q - What bank do you use and where is it located?
A- For more details concerning the bank and/or location WMC would be using for your account, please email our sales department or your account representative.

6. Q - Will my checks have a check stub?
A – All standard checks do come attached to a perforated check stub. The check stub will contain the check date, check #, payee name, total amount, reference, check amount. All clients have the option to place a specified message for each payee in the reference section of the check stub.

7. Q - What does the “reference” column refer to on the payment file document?
A – The reference will show on the check stub and will not appear anywhere on the actual check. The payee can keep the check stub for their personal records. The memo is the line directly to the left of the signature line on a check. Many clients will include more details in the reference, and then a short phrase for the memo.

8. Q - Do you have references?
A –Please contact us, we can provide you with a Reference Sheet of satisfied clients.

9. Q – Who can the payee contact if there is a problem with the payment?
A - If one of your payees contacts you with a problem please contact your account representative immediately. We will be happy to help all correct problems that are under our control.

10. Q – Can I put a stop payment on a check or cancel a check?
A – Yes, the process is fast and simple. Please contact your account representative with a stop payment request or any questions concerning a stop payment.

11. Q – How does WMC handle check returns?
A – First, we will check that all data was correct on our end. If everything was correct then you (the client) would be contacted to double check that our information matches yours. If steps need to be made to contact the payee for a change of address or banking information we would be happy to follow up with that as well. Once correct information is received the payment would be resent immediately. In a case that the data was incorrectly given by WMC, we would follow up with the client and payee if needed and rectify the situation immediately.

12. Q - What is the application process?
A – Webmaster Checks has a simple application process. Once information is exchanged, we would send an electronic contract. There is a 24-48 hour wait time for an account to be set up. Then a representative would contact you to tailor your set up of payouts, walk you through sending a test file, and what the load total will look like. Once testing is complete, you can send out payments according to how you set up your account.

13. Q - What happens to checks that are not cashed?
A - WMC reconciles on a regular basis. Any checks that have gone past the 90 day terms of payment will automatically be credited back to the client’s account.

14. Q - How do I configure NATS to dump payout files in WMC-compatible format?
A - Please see this section of NATS support wiki

1. Q – How do I know when my payment has been sent?
A – WMC can provide you with payment information if you provide the following information:
Payee name and/or UserID, payment type, Issue date, Amount, and Company the payment is from.

2. Q – If I know my payment has been sent, how do I know when it will arrive?
A – Although we can give you an estimated day of arrival, banks and post offices do from time to time deliver things earlier or later than the average. Please keep this in mind when looking at the following time table.

6. Q: I just received an ePassporte payment from Webmaster Checks but I don’t know what Company/Program it is from.
A: The company name is listed on your online statement unless our client has chosen to also include the company name in the "user1" section and/or the "message" section. Epassporte should display this information in the message center as well.

If you have received a payment that does not have the company name in at least one of these two places, please contact WMC and we can correct this issue immediately.